Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@unitedbyhope.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@unitedbyhope.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

How much does shipping cost?

Shipping is free for orders within India.

Do you ship outside/or anywhere in India?

We're sorry but we currently ship only in India.

How long will it take for me to receive my order?

You should expect to receive your order between 5-7 working days. Our shirts are made to order with strong attention to detail, we take slightly longer to deliver your order, finished to perfection. 🙂

Delivery timelines:

• Bangalore - 1-2 days
• Metro’s - 2-4 days
• Other cities - 4-5 days
• High up North like Punjab, UP, J&K, North East etc - 5-7 Working Days

Are there any duties and taxes?

All prices include 12% GST.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone.

How do I track my order?

Once your order is shipped out, we will send you a tracking number/ AWB via email. You can also track your order HERE 

How can we contact you?

support@unitedbyhope.com or call customer care at + 91 9019102391